1. Money-Back Guarantee
We offer a 7-day money-back guarantee on all monthly, quarterly, half-year and annual plans, provided the service does not work as advertised on your primary device.
2. Eligibility
To be eligible, you must have contacted NextgenPlay support and given us a reasonable opportunity to resolve the technical issue before requesting a refund.
3. Non-Refundable Items
Lifetime plans, custom reseller packages and any plan cancelled after the 7-day window are non-refundable.
4. How to Request
Email support@nextgenplay.tv with your order ID and a description of the issue. Approved refunds are processed within 5–10 business days to the original payment method.
5. Chargebacks
Please contact us before initiating a chargeback — we resolve the vast majority of issues within one business day.